Shipping policy
SHIPPING
Here you will find all information about the shipping of your order at The English Hatter.
PROCESSING YOUR ORDER
Orders are processed within 1 to 3 business days.
Orders are not shipped or delivered on weekends and public holidays.
SHIPPING COSTS AND DELIVERY TIMES
The English Hatter offers free standard shipping within the Netherlands and Belgium on orders of €125 or more.
For orders below this amount, shipping costs will be charged. These vary by country and are shown in the table below.
|
REGION |
DELIVERY TIME & CARRIER |
COSTS |
|
Netherlands |
1-3 business days DHL |
€5.95 |
|
Belgium |
1-3 business days DHL |
€5.95 |
|
Germany |
2-5 business days DHL |
€7.95 |
|
EU |
2-7 business days DHL |
Shipping costs vary between €15 and €30, depending on the location. The exact costs are automatically calculated at checkout based on the delivery address. |
|
Rest of the world |
5-12 business days UPS |
€75 |
DELIVERY
We do our best to deliver your order within the indicated delivery time. During busy periods or in the event of unforeseen circumstances, delivery may take a little longer.
If an order cannot be delivered in full or only partially, we will inform you as soon as possible. In that case, you have the right to cancel the agreement free of charge.
We only ship to residential or business addresses in countries available at checkout.
It is not possible to deliver orders to PO boxes or APO/FPO addresses.
If an error has been made in the address provided, we cannot be held liable for any loss or delay.
SHIPPING OUTSIDE THE EUROPEAN UNION
Orders outside the EU may be subject to import duties and taxes. These costs are charged by the carrier and are the responsibility of the customer.
SHIPPING CONFIRMATION AND TRACKING
Once your order has been shipped, you will receive an email with a tracking code so you can follow your parcel.